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Return Policy

Cancellation/Refund Policy

At Titos Shop, we want our customers to be completely satisfied. If for any reason you are not happy with your purchase, you may return the product and receive a refund or exchange, according to the following terms:


Return Terms

  • Deadline: You have the right to return the product within 14 days from the date of receipt.

  • Product Condition: The product must be in its original condition, unused and with its original packaging.

  • Proof of Purchase: It is necessary to present the proof of purchase or other document proving the purchase of the product from Titos Shop.


Return Process

  1. Contact: Contact us via email at [email protected] or by phone at +30 28250 61445 to inform us of your intention to return the product.

  2. Packaging: Pack the product securely to avoid damage during transport.

  3. Shipping: Send the product to the address we will indicate to you. Shipping costs are borne by the customer, unless the return is due to our error (e.g. defective product or wrong shipment).

  4. Shipping Process:

    a) Check the product to make sure it meets the return requirements.

    b) Deliver your package to ELTA Courier.

    c) Report to ELTA Courier that it will be charge the recipient.

Refund or Exchange

  • Refund: If the product meets the return conditions, we will refund the product price using the same method of payment. The refund will be made within 14 days of receiving the product from us.

  • Exchange: If you wish to exchange the product for another, please inform us of the product you wish to exchange. We will inform you of the availability and the exchange process.


Exceptions

There are some exceptions to the return policy, such as products that have been damaged by misuse, products that have been modified, or products that are not returnable for hygiene reasons (e.g. swimwear, underwear).


Communication

For any questions or clarifications regarding the cancellation/return policy, you can contact us via email: [email protected] or by phone +30 28250 61445.

Note: This cancellation/refund policy is subject to change without notice.

 

Return Form